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How to Help Us to Help You
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What You Can Expect From Us |
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- To receive a high
standard of health care, health
screening and prevention.
- To be referred to a
specialist by a GP when appropriate.
- To be provided with
information on your care and the
alternatives available before agreeing
to treatment.
- To receive prompt
treatment in the event of an emergency.
- The guarantee that
the information in your medical records
will be protected and that staff will
adhere to the rules of confidentiality.
- To see your medical
records going back to November 1991 in
the presence of a doctor or senior
member of staff. Certain details may be
withheld if your doctor believes this is
in your best interest.
- To be kept informed
of any changes and developments at the
practice.
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When You Visit the Surgery |
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- You will be treated
with dignity, courtesy and respect at
all times, irrespective of ethnic
origin, sexuality, religious belief,
personal attributes or the nature of
your health problems.
- You will be welcomed
by our friendly reception staff. They
are able to give you advice on any
non-clinical issues.
- You can expect that
an area will be set-aside for
confidential conversations between
yourself and a receptionist, if the need
arises.
- You can expect to be
seen within 30 minutes of your
appointment time. An explanation will be
given if the practice fails to meet this
standard.
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How You Can Help Us |
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- By treating the
medical and administrative staff with
the level of courtesy and politeness you
would expect to receive.
- By being punctual for
your appointment time and notifying the
practice as soon as possible if you are
unable to keep the appointment.
- By making more than
one appointment if more than one person
in your family needs to be seen.
- By making a longer
appointment if you have several problems
to discuss with the doctor.
- By making a request
for a house visit, if you cannot safely
leave the house.
- By contacting the
‘Out of Hours’ service only when you
have a medical emergency situation which
you believe cannot wait until the
practice is open on the next working
day.
- By indicating to
reception staff the reason for making an
appointment with the practice nurse i.e.
travel vaccinations, cervical smear etc.
This will enable the receptionist to
allot the correct amount of time for the
procedure.
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Zero Tolerance |
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THIS PRACTICE OPERATES
A POLICY OF ZERO TOLERANCE.
This means we will not tolerate violence or
verbal abuse either to fellow patients or
members of staff.
^ Top
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Dr Nicola Brown
Dr Damian Pathy
Dr Pat Hunter
137 Cathays Terrace
Cardiff
CF24 4HU |
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Health advice 24 hours a day
every day. |
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