|
Confidentiality |
| |
It is the duty of the
practice to keep patient information
confidential.
We are computerised and as such are
registered under the Data Protection Act and
adhere to the Department of Health Caldicott
guidelines protecting confidential
information.
All staff working within the NHS has a
contractual responsibility to keep your
information confidential. Our staff
frequently review their knowledge on the
guidelines which protect your personal
information.
If you wish to speak about confidential
matters away from the reception desk, please
tell the receptionist.
If information is required by an insurance
company or solicitor, you will be asked to
sign a consent form to permit the release of
personal data.
On occasions we provide clinical data which
is non-identifiable to organisations within
the NHS who are carrying out research
programmes. The information may be used to
plan for the future and protect the health
of the public generally.
If you have concerns about issues on
confidentiality, please contact the practice
manager.
|
|
Publication Scheme |
| |
Under the Freedom of
Information Act 2000, the practice is
obliged to produce a ‘Publication Scheme’
which are available from reception. The
scheme is a guide to the ‘classes’ of
information the practice intends to
routinely make available such as the
practice leaflet.
|
|
Comments & Complaints |
| |
We regularly review our
services and discuss all events that have
not achieved the standard of care that we
aim to provide. There is a comments box in
the reception waiting area and we welcome
suggestions to improve the services we offer
here at Cathays.
If you do have cause to complain, we
encourage you to use our complaints
procedure. Complaints should be made to
Debbie Lovering the Practice Manager.
You can do this via the telephone or in
writing.
We operate an informal in-house complaints
procedure which does not deal with matters
of legal liability or compensation. In some
cases the in-house procedure is not an
appropriate authority.
This procedure does not affect your right to
make a formal complaint to the Cardiff Local
Health Board if you so wish. It does not
affect your right to seek compensation in
law.
Your complaint will be investigated
thoroughly and as speedily as possible. We
aim to report back to you within two weeks
although in some cases more time may be
required.
A complaint form is available but if you
prefer to set out your complaint in your own
way, you may. Please do not hesitate to
contact Miss Debbie Lovering if you require
assistance.
Someone in the practice will then
investigate your complaint. It is likely
that as a first step, the investigator will
contact you to ensure that he or she fully
understands your complaint. The investigator
will then interview appropriate members of
the practice staff and may inspect relevant
documents. The conclusion of the
investigation will be to discuss your
complaint with you in detail.
^ Top
|
|
|
 |
|
|
 |
Dr Nicola Brown
Dr Damian Pathy
Dr Pat Hunter
137 Cathays Terrace
Cardiff
CF24 4HU |
|
|
 |
|
|
 |
|
|
 |
Health advice 24 hours a day
every day. |
|
|
|
 |
|
|
