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Making a Comment or Complaint |
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We regularly review our
services and discuss all events that have
not achieved the standard of care that we
aim to provide. There is a comments box in
the reception waiting area and we welcome
suggestions to improve the services we offer
here at Cathays.
If you do have cause to complain, we
encourage you to use our complaints
procedure. Complaints should be made to
Debbie Lovering the Practice
Manager. You can do this via the telephone
or in writing.
We operate an informal in-house complaints
procedure which does not deal with matters
of legal liability or compensation. In some
cases the in-house procedure is not an
appropriate authority.
This procedure does not affect your right to
make a formal complaint to the Cardiff Local
Health Board if you so wish. It does not
affect your right to seek compensation in
law.
Your complaint will be investigated
thoroughly and as speedily as possible. We
aim to report back to you within two weeks
although in some cases more time may be
required.
A complaint form is available but if you
prefer to set out your complaint in your own
way, you may. Please do not hesitate to
contact Miss Debbie Lovering if you require
assistance.
Someone in the practice will then
investigate your complaint. It is likely
that as a first step, the investigator will
contact you to ensure that he or she fully
understands your complaint. The investigator
will then interview appropriate members of
the practice staff and may inspect relevant
documents. The conclusion of the
investigation will be to discuss your
complaint with you in detail. |
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Dr Nicola Brown
Dr Damian Pathy
Dr Pat Hunter
137 Cathays Terrace
Cardiff
CF24 4HU |
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Health advice 24 hours a day
every day. |
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